We will accomplish our vision by focusing on these 10 points:
- Create and maintain a culture in the company that provides 100% customer satisfaction.
- Provide our clients with the industry’s highest standards of products and service available.
- Hire and nurture good, honest people who share our values.
- Give team members and clients a voice to help us meet our goals and to get us back on track if we fail to deliver.
- Treat all clients, vendors and team members with honesty, respect and professionalism.
- Continue to grow the business in order to create career opportunities and advancements for team members.
- Create and maintain a safe, professional work environment.
- Maintain profitability to allow for long-term stability, assure years of future service for our clients and allow us to finance the growth and new technologies needed to stay competitive.
- Never forget, we are only in business because our clients have trusted us to do the job right. WE MUST DELIVER OUR PROMISES!
In order to reach our goals and fulfill our mission statement, consistent behavior with customers and fellow team members is paramount. All Greenwood Heating team members are expected to be part of our ‘Culture of Customer Service’ by following these guidelines at a minimum.